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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Taylor Jenkins

March 27, 2026

5  out of  5
rating by Taylor Jenkins
"Wonderful service! Very informative! Thank you so much Tammy Redfearin!"
We responded:
"Thank you for your kind review of State Farm Agent Mike Gaines’s Team. We appreciate it!"
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Michael Drive

March 25, 2026

5  out of  5
rating by Michael Drive
"How many people would write something nice about an insurance company?… and I’m about to do just that! I’m not blowing smoke about any of this, and I have better things to do, but I actually (want) to say this. I went with State Farm initially because their premium rates were better. Recently, my pickup truck was stolen – first time I’ve ever had a vehicle stolen from me. I did a Police report and contacted my insurance company right away, and did everything I know to do, but it was never found. (it could now be in another country for all I know). That’s hard enough to deal with on its own, but I must say; from getting me a rental car, to declaring my truck a “total loss,” determining the proper value & getting me paid the necessary funds to replace it, State Farm was absolutely amazing in all aspects, all the way around. I almost feel like I dealt with “friends” throughout this whole process. And at the end of it all, as my perceived reputation of most insurance companies go, I was expecting to be totally “low-balled” on the value of my stolen truck, but they pleasantly surprised me with an offer that was more than fair, and I did my homework! I actually felt good about it and appreciated the respectful and fair offer, which I accepted. And believe me, I’m not being paid to say any of this! The wonderful people at the ‘Mike Gaines’ branch (Nashville area) were above and beyond who they should be. I’m busy and I generally don’t have the time to write a text like this, but I mean these things from the bottom of my heart, and I thank God for these people. I highly recommend them, as well as State Farm in general as a good insurance company. Thank you David S, Brittany, Frankee and everyone else there! You made going through this much easier. I appreciate you. …Michael"
We responded:
"Thank you so much, Michael, for your heartfelt and thoughtful review. We truly appreciate you taking the time to share your experience. We understand how difficult it is to go through the loss of a vehicle, and we’re glad our claims service could provide the support and fairness you deserved during this challenging time. David takes pride in treating every customer like family, and it’s wonderful to hear that his efforts made you feel supported and respected throughout the process. Our goal is always to make claims as smooth and stress-free as possible, and your feedback reaffirms that we’re on the right track. Thank you again for recommending us and for trusting State Farm. We’re here whenever you need us!"
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Agent007

March 13, 2026

1  out of  5
rating by Agent007
"I have been with this agent for many years. Sevice has become more and more it seems its all about how much they can sell you not how much they can serve you as a long term customer."
We responded:
"Thank you for taking the time to leave this review. We regret that your experience with us was less than satisfactory, Agent007. We take every concern seriously here on State Farm Agent Mike Gaines’s Team office, and we are dedicated to resolving any issues. Please give us a call or send us an email so we can discuss your experience further."
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Cindy Ledford

March 12, 2026

5  out of  5
rating by Cindy Ledford
"Tammy went over everything in great details. Thank you Tammy!"
We responded:
"Thank you for the amazing review, Cindy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Kc Mangrum

March 2, 2026

5  out of  5
rating by Kc Mangrum
"We have been with state farm for over 20 years we got car and home Tammy at Mike Gaines office in white house TN is awesome she is honest and help out as much as she can never had a issue so if you don't have insurance call Tammy she will take care of you tell her we sent you"
We responded:
"KC, thanks for sharing your experience with Tammy here at our office, it is always great to hear positive comments from our clients when a team member gets things right. We appreciate your business and are here for you for insurance future needs."
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Kaye Coffelt

January 19, 2026

5  out of  5
rating by Kaye Coffelt
"Had a very informed agent, Tammy"
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Judy Kelly

December 8, 2025

5  out of  5
rating by Judy Kelly
"Great staff to work with."
We responded:
"Judy, thanks so much for the kind words you stated about my team, I am glad you had a pleasant experience with our office."
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Sam Segars

November 19, 2025

5  out of  5
rating by Sam Segars
"Mike has an excellent team. It is clear that he is a great coach."
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Victoria Harrington

October 27, 2025

5  out of  5
rating by Victoria Harrington
"Polite and informative, I appreciate them being thorough. Thank you so much Tammy, we appreciate your work!"
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Karl Heinrich

October 24, 2025

5  out of  5
rating by Karl Heinrich
"I am new to State Farm as of today. I can say I have never been treated so kindly and professionally as Tammy treated me."
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Donald Ellenwood

October 22, 2025

5  out of  5
rating by Donald Ellenwood
"I live in Washington state but needed to get insurance information for my daughter who lives in White House, Tennessee. After being bounced around by AI when calling the State Farm 800 number, I took a chance and called Mike Gaines’ office. My call was answered by David, who patiently and graciously walked me through every step of the problem. By the time our call ended, I felt like the mountain I was climbing, had become an anthill. In summary, fantastic customer service!"
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Dustin Stewart

October 22, 2025

5  out of  5
rating by Dustin Stewart
"Tammy was friendly, helpful, and knowledgeable! She made it easy to understand my coverage options and helped me find the right fit for my needs. I ended up saving 10% on my home and auto insurance compared to GEICO/Travelers, who I’ve been with for the past 15 years. I highly recommend discussing your insurance needs with this team."
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Cody Telford

October 20, 2025

5  out of  5
rating by Cody Telford
"Highly recommend very professional and always there to take my calls and answer any questions very thankful to have them on my team!"
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Vanessa Tucker

September 26, 2025

5  out of  5
rating by Vanessa Tucker
"Jaylene was egar to assist me with applying for car and life insurance she was very knowledgeable about what these plans have to offer I would highly recommend Jaylene to anyone looking for insurance she was very kind and thorough"
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Beth Summers

July 30, 2025

5  out of  5
rating by Beth Summers
"Tammy at Mike Gaines St. Farm has always been so helpful, along with the rest of the staff."
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Savanna Callis

July 24, 2025

5  out of  5
rating by Savanna Callis
"I had a great experience working with Mrs. Tammy. She has been so helpful, detailed orientated and kind. From my many phone calls asking tons of questions to our in-person meeting, we loved working with her!"
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Tee Put

July 22, 2025

5  out of  5
rating by Tee Put
"Enjoyed getting to talk with Tammy about our State Farm insurance. She’s very knowledgeable about the different policies they have. Worked with us to save on the policy we have and change policies that needed updating. Love our State Farm."
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rohit salpe

June 26, 2025

5  out of  5
rating by rohit salpe
"Miriam was very helpful and friendly, process of changing the insurance was really smooth. Really good staff and very responsive!! ☺️☺️"
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Sierra Robinson

June 24, 2025

5  out of  5
rating by Sierra Robinson
"Miriam was great! Very knowledgable, efficient and kind!"
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Destin Graham

June 13, 2025

5  out of  5
rating by Destin Graham
"Great customer service, these folks always take care of any issues in a timely and professional manner. Thank you Jaylene Brown! We look forward to working with them in the years to come."
We responded:
"Thanks, Destin, for sharing your experience with our office and recognizing Jaylene for a job well done. We look forward to continued service to you in the years to come."
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Joseph Gore

May 29, 2025

5  out of  5
rating by Joseph Gore
"I really appreciate Mike's agent "David". He is always most helpful!! I appreciate Mike too........ 😊😊"
We responded:
"Thanks, Joe, for the comment on David, it is always great to hear of the positive feedback from my team."
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Arthur Powers

May 20, 2025

5  out of  5
rating by Arthur Powers
"What an amazing office. David, Juliana, and Jaylene are top notch. Would highly recommend this office"
We responded:
"Thank you Authur for your comments, we have an amazing team, and I am glad you had the pleasure of meeting with some of them. If we can ever be of help in the future, please let us know. Mike"
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Caitlyn Kinsolving

May 7, 2025

5  out of  5
rating by Caitlyn Kinsolving
"For as long as I've lived in White House, this office is always so friendly and personable. Tammy, is always easy to talk to and very informative when I have any questions. She always makes sure I have the best plan, discounts and all the different price options that are available. :)"
We responded:
"Caitlyn, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our office, and we truly appreciate your recognition of Tammy's dedication and support. Our goal is to provide friendly and informative service, and it's wonderful to know that we are meeting that standard for you. If you ever have any more questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you! 😊"
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Tammy Lamberth

May 7, 2025

5  out of  5
rating by Tammy Lamberth
"Always willing to help us with the best possible coverage for our needs"
We responded:
"Tammy, thank you so much for your kind words! We're thrilled to hear that you feel supported in finding the best coverage for your needs. Our team is always here to assist you, and we appreciate your trust in us. If you have any questions or need further assistance, please don't hesitate to reach out!"
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Marge Rumsey

April 9, 2025

5  out of  5
rating by Marge Rumsey
"Mike Gains and his staff is like having an extended family.They go above and beyond and are always there for you."