State Farm® Insurance Agent Mike Gaines
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elijah Baines
March 19, 2025
5
out of
5
rating by Elijah Baines
"David answered the phone when I called. He was very kind, and efficiently got me the best deal for me possible."
Amanda Graves
March 5, 2025
2
out of
5
rating by Amanda Graves
"I was a customer of Mike Gaines State Farm office for about 12-13 years before changing to a different agent last year. I was fed up with not receiving the quality of service I had received when I first became a customer. I even tried to go to the office to discuss my frustrations with Mike, and he passed me off to someone else and left. I did not feel he cared anymore for my business, so I switched to someone else who will talk to me and listen when I have concerns."
We responded:
"Amanda, I am sorry the experience you felt that caused to transfer your policies due to lack of service from my office. I pride myself and team in providing exceptional customer experience even if I am not directly involved with your transaction. I do not take any of my clients for granted regardless of the length of service they have with us. If you would like to speak with me directly you can always set an appointment with me, and I will take the time to see you to discuss any concerns you might have. "
Jim Reed
March 3, 2025
5
out of
5
rating by Jim Reed
"We appreciate the folks at Mike Gaines office! They are easy to work with and have competitive rates. We’ve never had a problem with claims, and have both our homeowners and auto policies with them."
We responded:
"Thanks, Jim, for sharing your experience with my office. We appreciate your business and look forward to continuing to work with you in the future,"
Gene Bagsby
January 17, 2025
5
out of
5
rating by Gene Bagsby
"Great service at competitive pricing. Highly recommended. David Starnes is great to work with."
Kacey Vanatta
January 16, 2025
5
out of
5
rating by Kacey Vanatta
"Top notch service from my initial phone call to my meeting with Ms. Miriam!!"
Doug Hall
January 14, 2025
5
out of
5
rating by Doug Hall
"Great value , service . Nice people!"
We responded:
"Thank you, Doug, for the five-star review! I am thrilled you enjoyed working with the team and were happy with our services. If you have questions, please don’t hesitate to reach out."
Kerry Hendershot
March 19, 2024
5
out of
5
rating by Kerry Hendershot
"Met with Tammy to review our policies. She was very helpful and was a huge help in upgrading our policies."
We responded:
"Hi, Kerry Thank you for your 5-star review! We're so glad that Tammy was able to help you with your insurance plans, let us know if you need any further assistance."
BHS 1995Alumni
March 14, 2024
5
out of
5
rating by BHS 1995Alumni
"I met Mike as a new homeowner in 1999 or 2000. I was a single clueless kid. He was only one that suggested he meet me at my house, introduce himself and shake my hand. That meant something to me then, and means even more now. 25 years and a few houses, a wife, 3 kids and a growing garage of cars later, I still value and trust both Mike and Tammy for my insurance needs."
Chad Daniels
November 28, 2023
5
out of
5
rating by Chad Daniels
"It was about time for us to shop around prices on insurance until I spoke to Tammy. After our conversation I decided to stay with Mike Gaines State Farm Agency. She was very knowledgeable and super friendly. Tammy thank you for all of your help and being such a positive light. Mike, you have a GREAT ONE!"
We responded:
"Hi Chad, Thank you for your kind words and 5-Star review. We're so glad Tammy was able to help you! She truly is the best and always super positive, please let us know if you need anything in the future."
Rani Ramisa
November 1, 2023
5
out of
5
rating by Rani Ramisa
"Understanding premiums, discounts, and coverages can be a lot! This agency made everything simple. I appreciate their family feel and not being all stuffy lol They have definitely been there when we needed them."
We responded:
"Hi Rani, we're so happy that the Mike Gaines State Farm office was able to help you with your insurance plans. We're so glad you like being a part of our office- we agree it is like a family. Call, stop by or text our office for any additional needs. "
Kalyn Kratzer
October 25, 2023
5
out of
5
rating by Kalyn Kratzer
"We love Miriam. She’s so patient and friendly and always helps us understand our policies."
We responded:
"Hi, Kalyn Thank you so much for your 5-star review we're so happy that Miriam was able to help you with your insurance plans, let us know if you need any further assistance."
Danielle Mahoney
September 28, 2023
5
out of
5
rating by Danielle Mahoney
"Just switched over to this agent and I couldn't be happier. Tammy was so thorough and helpful! Love this place!"
We responded:
"Hi Kristin - Thank you so much for your 5-star review. We are so happy that Tammy was able to help you out with your new insurance plan at Mike Gaines State Farm in White House! Let us know if you need anything going forward! "
Brad C.
May 9, 2023
5
out of
5
rating by Brad C.
"Mike Gaines with State Farm did a great job helping me with a roof replacement after a strong storm caused damage. Thanks Mike!!! Brad & Jamie Cummings"
We responded:
"Hi Brad, thank you so much for your 5 star review. We're so glad that Mike was able to help you after that storm damage. If there's anything else we can do for you in the future, don't hesitate to stop by!"
Steve Richardson
April 18, 2023
5
out of
5
rating by Steve Richardson
"We have been with Mike for about 5 years. I have never had one complaint. Every time, and I mean EVERY time, I have called to ask a question or make a large or small change to a car - Tammy, Sam, Chelsie, and even Mike have been smiling and eager to help. They were amazing talking to our “new drivers” about being safe. You can not go wrong choosing Mike and his team for all of your insurance needs!"
We responded:
"Hey Steve, thank you for your continued support of our business! We are so happy to have customers like you! Our team LOVES working with the community, especially since it's so near to our hearts. We are so glad that you have been with us for years, and hope that we can continue to make you happy in the coming years as well! Thanks again for your kind words, and feel free to let us know if you ever need anything else!"
Thomas Day
April 16, 2023
4
out of
5
rating by Thomas Day
"Checked on roof insurance.told me to call a roofer"
We responded:
"Hey Thomas, we're sorry but we don't see you in our book of business! Our team thinks you may have spoken with another office. If there's anything we can do to help you, please give us a call at (615)672-7974. We're always happy to help our community with any of their insurance needs, so we are sorry for any confusion!"
No Public Information
April 7, 2023
5
out of
5
rating by No Public Information
"I've had insurance with these guys for several years, and never had a complaint. We currently have all of our insurance with them, last summer we found out that we needed a new roof, I called Sam at Mike Gains Insurance, and I had a check in my account in 4 days. Give em a call,I think you'll like them."
We responded:
"Hi there! Thank you so much for your kind words. We are so happy that our insurance services have been so helpful for you over the last few years - and are thankful for your recommendation! Don't hesitate to call us or stop by if you ever need ANYTHING else!"
Jason Jonas
March 24, 2023
5
out of
5
rating by Jason Jonas
"I loathe insurance, but we've been with State Farm and Mike Gaines for 10+ years and have zero complaints. Always courteous and helpful when needed."
We responded:
"Hello Jason, thank you for your 10+ years of loyalty to State Farm Insurance Agent Mike Gaines. We are glad to hear that you have had a positive experience with us and we are always here to assist you with your insurance needs. If there is anything we can do to help, please do not hesitate to contact us."
Jayson Wolbert
March 11, 2023
5
out of
5
rating by Jayson Wolbert
"Great service. Great people. I can't remember ever seeing Mike without a smile on his face."
We responded:
"Thank you for your positive review, Jayson! We're happy to hear that you received great service from our team, and Mike always loves to put a smile on his customer's faces!"
Dean Wiseman
February 11, 2023
5
out of
5
rating by Dean Wiseman
"This location and it's owner and it's worker's are absolutely excellent and they listen to you and they do what you ask and extremely polite. Very knowledgeable and you will find they are there for your everyday needs. Not a better place to do business. Trustworthy....it's hard to beat the state farm prices also . I recommend them to my family so that says it all l believe."
We responded:
"Hi Dean! Thank you “Wise Man”! We appreciate your review and are so glad you have found the Mike Gaines State Farm office, and that you have had a great experience in our office as well. We really value customer service, as well as understanding the ins and outs of SF! Please call back or stop by whenever you need anything in the future – we are here to help!"
dillon Watts
January 25, 2023
5
out of
5
rating by dillon Watts
"Sam was amazing! Called him up and within 10 mins he had me a new insurance card emailed to me for a new truck I was buying! It’s always so easy to get in contact and they are super responsive! Highly recommend!!"
We responded:
"Hey Dillon - congrats on the new truck and auto insurance :) We are so glad that Sam was able to make the process smooth and easy. Call us if you need anything else!"
Ann O'Neal
January 20, 2023
5
out of
5
rating by Ann O'Neal
"My mailbox was hit by a state farm customer and the insurance company helped me get paperwork done and were very nice. Sam was the agent from Whitehouse that was very helpful. I had no problem getting a check to get the mailbox fixed."
We responded:
"Hi Ann - we are so sorry for the situation you went through but are so glad we were able to help you out. Sam is awesome - we are so glad you agree. Let us know if you need anything else!"
Nadine “Thrifty Nikki”
January 4, 2023
5
out of
5
rating by Nadine “Thrifty Nikki”
"I've been with this company for a few years now, always had great service. Today Sam went above and beyound for me. So grateful!"
We responded:
"Hi Nikki- thank you so much for your 5 star review, and Happy New Year! We are excited for another great year at Mike Gaines State Farm and are happy to have you as a customer!"
Chadd Watkins
December 14, 2022
5
out of
5
rating by Chadd Watkins
"Always a great experience"
We responded:
"Hi Chadd - We're so glad that you always have a great experience in our White House office. Anytime, you need anything else, feel free to give us a call. Thanks!"
Joshua Adkins
November 28, 2022
5
out of
5
rating by Joshua Adkins
"Sam here is the best! He has helped up with auto and home insurance. If he is not able to get with you he will definitely call you back. Highly recommend!"
We responded:
"Hi Joshua - As a team, we appreciate your 5-star review, and especially your kind words toward Sam. Congratulations on the auto and home insurance, and if you ever need anything else, you know who to call! Have a great holiday."
Chelsea Dixon
November 23, 2022
5
out of
5
rating by Chelsea Dixon
"Sam helped me in a sticky situation and I am very thankful!"
We responded:
"Hello Chelsea, We are so glad that Sam was able to help you with your insurance needs. We appreciate your 5-star review, and hope you continue to work with our experienced team! Happy Holidays!"