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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Victoria Harrington

October 27, 2025

5  out of  5
rating by Victoria Harrington
"Polite and informative, I appreciate them being thorough. Thank you so much Tammy, we appreciate your work!"
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Karl Heinrich

October 24, 2025

5  out of  5
rating by Karl Heinrich
"I am new to State Farm as of today. I can say I have never been treated so kindly and professionally as Tammy treated me."
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Donald Ellenwood

October 22, 2025

5  out of  5
rating by Donald Ellenwood
"I live in Washington state but needed to get insurance information for my daughter who lives in White House, Tennessee. After being bounced around by AI when calling the State Farm 800 number, I took a chance and called Mike Gaines’ office. My call was answered by David, who patiently and graciously walked me through every step of the problem. By the time our call ended, I felt like the mountain I was climbing, had become an anthill. In summary, fantastic customer service!"
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Dustin Stewart

October 22, 2025

5  out of  5
rating by Dustin Stewart
"Tammy was friendly, helpful, and knowledgeable! She made it easy to understand my coverage options and helped me find the right fit for my needs. I ended up saving 10% on my home and auto insurance compared to GEICO/Travelers, who I’ve been with for the past 15 years. I highly recommend discussing your insurance needs with this team."
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Cody Telford

October 20, 2025

5  out of  5
rating by Cody Telford
"Highly recommend very professional and always there to take my calls and answer any questions very thankful to have them on my team!"
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Vanessa Tucker

September 26, 2025

5  out of  5
rating by Vanessa Tucker
"Jaylene was egar to assist me with applying for car and life insurance she was very knowledgeable about what these plans have to offer I would highly recommend Jaylene to anyone looking for insurance she was very kind and thorough"
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Beth Summers

July 30, 2025

5  out of  5
rating by Beth Summers
"Tammy at Mike Gaines St. Farm has always been so helpful, along with the rest of the staff."
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Savanna Callis

July 24, 2025

5  out of  5
rating by Savanna Callis
"I had a great experience working with Mrs. Tammy. She has been so helpful, detailed orientated and kind. From my many phone calls asking tons of questions to our in-person meeting, we loved working with her!"
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Tee Put

July 22, 2025

5  out of  5
rating by Tee Put
"Enjoyed getting to talk with Tammy about our State Farm insurance. She’s very knowledgeable about the different policies they have. Worked with us to save on the policy we have and change policies that needed updating. Love our State Farm."
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rohit salpe

June 26, 2025

5  out of  5
rating by rohit salpe
"Miriam was very helpful and friendly, process of changing the insurance was really smooth. Really good staff and very responsive!! ☺️☺️"
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Sierra Robinson

June 24, 2025

5  out of  5
rating by Sierra Robinson
"Miriam was great! Very knowledgable, efficient and kind!"
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Destin Graham

June 13, 2025

5  out of  5
rating by Destin Graham
"Great customer service, these folks always take care of any issues in a timely and professional manner. Thank you Jaylene Brown! We look forward to working with them in the years to come."
We responded:
"Thanks, Destin, for sharing your experience with our office and recognizing Jaylene for a job well done. We look forward to continued service to you in the years to come."
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Joseph Gore

May 29, 2025

5  out of  5
rating by Joseph Gore
"I really appreciate Mike's agent "David". He is always most helpful!! I appreciate Mike too........ 😊😊"
We responded:
"Thanks, Joe, for the comment on David, it is always great to hear of the positive feedback from my team."
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Arthur Powers

May 20, 2025

5  out of  5
rating by Arthur Powers
"What an amazing office. David, Juliana, and Jaylene are top notch. Would highly recommend this office"
We responded:
"Thank you Authur for your comments, we have an amazing team, and I am glad you had the pleasure of meeting with some of them. If we can ever be of help in the future, please let us know. Mike"
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Caitlyn Kinsolving

May 7, 2025

5  out of  5
rating by Caitlyn Kinsolving
"For as long as I've lived in White House, this office is always so friendly and personable. Tammy, is always easy to talk to and very informative when I have any questions. She always makes sure I have the best plan, discounts and all the different price options that are available. :)"
We responded:
"Caitlyn, thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our office, and we truly appreciate your recognition of Tammy's dedication and support. Our goal is to provide friendly and informative service, and it's wonderful to know that we are meeting that standard for you. If you ever have any more questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you! 😊"
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Tammy Lamberth

May 7, 2025

5  out of  5
rating by Tammy Lamberth
"Always willing to help us with the best possible coverage for our needs"
We responded:
"Tammy, thank you so much for your kind words! We're thrilled to hear that you feel supported in finding the best coverage for your needs. Our team is always here to assist you, and we appreciate your trust in us. If you have any questions or need further assistance, please don't hesitate to reach out!"
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Marge Rumsey

April 9, 2025

5  out of  5
rating by Marge Rumsey
"Mike Gains and his staff is like having an extended family.They go above and beyond and are always there for you."
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Gregory Johnson

March 27, 2025

5  out of  5
rating by Gregory Johnson
"Miriam was very helpful,and professional during our annual review meeting. She was able to answer all our questions, and help with any concerns."
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Elijah Baines

March 19, 2025

5  out of  5
rating by Elijah Baines
"David answered the phone when I called. He was very kind, and efficiently got me the best deal for me possible."
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Amanda Graves

March 5, 2025

2  out of  5
rating by Amanda Graves
"I was a customer of Mike Gaines State Farm office for about 12-13 years before changing to a different agent last year. I was fed up with not receiving the quality of service I had received when I first became a customer. I even tried to go to the office to discuss my frustrations with Mike, and he passed me off to someone else and left. I did not feel he cared anymore for my business, so I switched to someone else who will talk to me and listen when I have concerns."
We responded:
"Amanda, I am sorry the experience you felt that caused to transfer your policies due to lack of service from my office. I pride myself and team in providing exceptional customer experience even if I am not directly involved with your transaction. I do not take any of my clients for granted regardless of the length of service they have with us. If you would like to speak with me directly you can always set an appointment with me, and I will take the time to see you to discuss any concerns you might have. "
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Jim Reed

March 3, 2025

5  out of  5
rating by Jim Reed
"We appreciate the folks at Mike Gaines office! They are easy to work with and have competitive rates. We’ve never had a problem with claims, and have both our homeowners and auto policies with them."
We responded:
"Thanks, Jim, for sharing your experience with my office. We appreciate your business and look forward to continuing to work with you in the future,"
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Gene Bagsby

January 17, 2025

5  out of  5
rating by Gene Bagsby
"Great service at competitive pricing. Highly recommended. David Starnes is great to work with."
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Kacey Vanatta

January 16, 2025

5  out of  5
rating by Kacey Vanatta
"Top notch service from my initial phone call to my meeting with Ms. Miriam!!"
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Doug Hall

January 14, 2025

5  out of  5
rating by Doug Hall
"Great value , service . Nice people!"
We responded:
"Thank you, Doug, for the five-star review! I am thrilled you enjoyed working with the team and were happy with our services. If you have questions, please don’t hesitate to reach out."
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Kerry Hendershot

March 19, 2024

5  out of  5
rating by Kerry Hendershot
"Met with Tammy to review our policies. She was very helpful and was a huge help in upgrading our policies."
We responded:
"Hi, Kerry Thank you for your 5-star review! We're so glad that Tammy was able to help you with your insurance plans, let us know if you need any further assistance."